This Website is provided solely to assist customers in making legitimate reservations or otherwise transacting for online booking, and for no other purposes. This web site https://www.silverpalmresort.com (the “Site”) is published by Aarya Hospitality Pvt Ltd. Division - Silver Palm Resort (“Resort”). When you access, browse or use this Site you accept, without limitation or qualification, the terms and conditions set forth below. These Terms and Conditions of Use and any additional terms posted on this Site together constitute the entire agreement between Resort and you with respect to your use of this Site.
Content Available on Site
This Site is only for your personal use. You shall not distribute, exchange, modify, sell or transmit anything you copy from this Site, including but not limited to any text, images, audio and video, for any business, commercial or public purpose. Access to certain areas of the Site may only be available to registered members. To become a registered member, you may be required to provide your demographic information. You represent and warrant that all information you supply to us, about yourself, and others, is true and accurate.
Age Restriction & Responsibility
If you use this site, you alone are responsible for maintaining the confidentiality of your account information and your password/s. You agree to accept responsibility for all activities that occur under your account or password. You represent that you are of the age prescribed by law to be eligible to enter into contracts, and use this to create binding reciprocal legal obligations, and are capable, ready and willing to discharge any liability you may incur as a result of the use of this site.
Your Rights to use the site
As long as you comply with the terms of these Terms and Conditions of Use, Resort grants you a limited, non-transferable license to use this site in accordance with the terms and conditions of this User Agreement. You may only use this site to make legitimate reservations or purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent reservation or any reservation in anticipation of demand. You shall not make reservation in the name of a fictitious person. You agree that you will not use any device, software or routine that would interfere or be reasonably expected to interfere with the normal working of this site.
You will Provide Accurate Information
Resort does not warrant or guarantee the accuracy or completeness of the information provided on this Site. Under no circumstances will Resort be liable for any loss or direct, indirect, incidental, special or consequential damages caused by reliance on this information. The information on this Site may be changed or updated without notice. Resort may also make improvements and/or changes in the products, services and/or programs described on this site at any time without notice.
All online payments that happen for any of the product or services booked via site does not store the Credit card details of any customer in their database or in any data backup system or retrieval systems. All the payments which are happen on this site are processed by Fortune4 Hotels. Once you are ready to transact you are transferred to the Payment process page of Payment Gateway managed by Fortune4 Hotels. The card details are captured on the credit card site and not ours hence we cannot be held responsible for any misuse of credit card what so ever.
Resort reserves the right to determine the amount of refund value incase of cancellation and amendments. The decision on the quantum of refund will be final as that made by Resort. The refund will be made to the credit or debit card or account used by the user for making payment. It will take at most 15 days to process refunds for all services. There will be no refund for unutilised services unless specified. All cancellation and amendment charges will be applicable as per policies of the Resort.
Room Booking Policy
Single Occupancy – Confirmed booking voucher states occupancy for ONE Adult only
Double Occupancy – Confirmed booking voucher states occupancy for TWO Adults only
Triple Occupancy – Confirmed booking voucher states occupancy for THREE Adults only
Please refer to our Child Policy if travelling with children
All check–Ins will be done as per your Booking Voucher. If there are any changes to your booking status, the resort should be informed prior to check –In. Any changes could be liable to extra charges and the resort reserves the right of admission.
All booking confirmations subject to 100 % payment via bank transfer or through our online payment gateway
Maximum 3 adults or 2 adults with 2 children below 5 years would be allowed per room as per the booking voucher. Any changes has to be notified to the resort prior to arrival
All Guests must compulsorily submit a valid Government ID during Check In. The resort reserves the right to refuse admission if satisfactory ID is not produced
Proper Swimming Attire is compulsory for the use of Swimming Pool
Due to security reasons, Visitors are strictly not allowed in Guest Rooms. However they can be seated either at the restaurant or the lobby.
The guests are liable to pay the cost of damages/breakages to the Resort property caused due to their negligence. The cost will be determined by the resort & charged directly to guest.
Cancellation 15 days or more before arrival date full booking amount will be returned minus bank charges if any
Cancellation 10 -15 days before arrival date 50% of booking amount will be retained and the balance returned minus bank charges if any
Cancellation 9 days or less before arrival, the total booking amount will be retained
One child below 5 years will not be charged sharing the existing bedding along with their parents
Child above 5 years and below 11 years will be charged extra
Child 12 years and above will be considered as an adult and charged accordingly
Check-in time is 01:00pm and Check-out time is 11:00am.
As per the Government of India’s security regulations, it is mandatory for all guests to show an identity proof (passport for foreigners) at the time of check-in. Please do ensure that you carry this with you.
Pets are not allowed.
An extra mattress can be provided if space permits, extra charges payable at Resort.
All prices mentioned in the tariff are inclusive of taxes.
The material in this Site could include technical inaccuracies or typographical errors. Resort may make changes or improvements at any time. The materials on this site are provided on an “As Is” basis, without warranties of any kind either expressed or implied. Information, software, products, and services contained on this website, and the inclusion or offering of any products or services on this website does not constitute any endorsement or recommendation of such products or services by Resort. To the fullest extent permissible pursuant to applicable law, Resort disclaims all warranties of merchantability, relating to the information and description of the Resort (including, without limitation, the pricing, photographs, list of Resort amenities, general product descriptions, etc.). Resort does not warrant that the functions contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the servers that make it available are free of viruses or other harmful components, but shall endeavor to ensure your fullest satisfaction You acknowledge that this Website is provided only on the basis set out in these terms and conditions. Your uninterrupted access or use of this Website on this basis may be prevented by certain factors outside our reasonable control including, without limitation, the unavailability, inoperability or interruption of the Internet or other telecommunications services or as a result of any maintenance or other service work carried out on this Website. Resort does not accept any responsibility and will not be liable for any loss or damage whatsoever arising out of or in connection with any ability/inability to access or to use the Site. You also acknowledge that through this Site, Resort merely provides intermediary services in order to facilitate highest quality services to you. Resort hereby disclaim all warranties and conditions with regard to this information, software, products, and services, including all implied warranties and conditions of merchantability, satisfactory quality, fitness for a particular purpose, title, and non–infringement. Resort will not be liable to you or to any other person for any direct, indirect, incidental, punitive or consequential loss, damage, cost or expense of any kind whatsoever and howsoever caused from out of your usage of this Site. You agree to defend and indemnify Resort and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind.
Terms and Conditions of Use
Hotel may add to, change or remove any part of these Terms and Conditions of Use at any time, without notice. Any changes to these Terms and Conditions of Use or any terms posted on this Site apply as soon as they are posted. By continuing to use this Site after any changes are posted, you are indicating your acceptance of those changes. Towards this end, Resort may take various steps to verify and confirm the authenticity, enforceability and validity of orders placed by you. If Hotel, in its sole and exclusive discretion, concludes that the said orders are not or do not reasonably appear to be, authentic, enforceable or valid, then Resort may cancel the said orders at any time up to 5 hours before the scheduled time of departure of the relevant flight or 5 hours before the expected date of visit to any property booked through Resort.
You may travel to certain destinations which involve greater risks than others, entirely at your risk as to cost and consequences. Resort requests you to consult your local authorities and evaluate travel prohibitions, warning, announcements, and advisories issued by them before booking travel to certain international destinations. Resort is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of Resorts or for any personal injuries, death, property damage, or other damages or expenses resulting there from. Resort have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re–routing or acts of any government or authority. Resort reserves its exclusive right in its sole discretion to alter, limit or discontinue the Site or any material posted herein, in any respect. Resort shall have no obligation to take the needs of any User into consideration in connection therewith. Resort reserves its right to deny in its sole discretion any user access to this Site or any portion hereof without notice. If any dispute arises between you and Resort during your use of the Site or thereafter, in connection with and arising from your use or attempt to use this Site, the dispute shall be referred to arbitration. The place of arbitration shall be Goa. The arbitration proceedings shall be in the English language. The said arbitration proceedings shall be governed and construed in accordance with the Arbitration and Conciliation Act, 1996 and modifications thereof as in force at the relevant time. These terms and conditions are governed by and shall be construed in accordance with the laws of the India and any dispute shall exclusively be subject to the jurisdiction of the appropriate Courts situated at Goa, India.